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GJ News and Events

When A Client Insists A Purchased Item Is Fake

Jan 04, 2021

This has happened before and it will happen again, and the retailer suffers bad. Do you know how the business owner should act?

  • How should the business owner handle the situation with the client when they return? Knowing to be essentially standing on principle at this point, does it make sense to just cut his losses and give her a refund?
  • What – if anything – can he do about the bad press and the negative reviews the client has generated?
  • Can he hold the client accountable in some way for damage to his hard-earned reputation?
Read INSTORE's full article and see if your insights match those of other readers.