Virtual Class FAQs

A Virtual Class is an online learning environment that happens in real time and allows for live interaction between students and the instructor as they participate in learning activities. Virtual Classes provide participants with an experience very close to traditional face-to-face teaching, even though the students and the instructor are not located in same physical location.    

Virtual students are REQUIRED to have, and be familiar with, how to use the following in order to participate in a virtual class:

• Webcam; or laptop/computer integrated webcam;
• Ability to download virtual meeting software (either Zoom or GoTo Meeting);
• Computer or laptop (PC or Macintosh) connected to the internet (a hard-wired connection is strongly recommended to ensure a strong, stable connection); and 
• Headset; speaker & microphone; or speakerphone.

The virtual session is initiated by ASA.  Participants connect to the session from their home/office via the virtual platform.

This class format allows presenters to deliver the same instruction of content as if they were on-site in a classroom to participants who are connected to the live, virtual platform. The technology ASA utilizes allows instructors and participants to collaborate, discuss, and engage in class exercises just as they could in a face-to-face setting.

A week before the scheduled start date of the class, registrants will receive a notification via email containing the necessary login information. Students are encouraged to test their systems at that time to ensure they meet all technological requirements.  Please do not wait until the start of the class to test your system!   

Please contact ASA Headquarters if you are experiencing any difficulty at 800-272-8258 or via email at education@appraisers.org.

Please refer to the following for connection issues and virtual platform troubleshooting:
GoTo Meeting Attendee Guidance Windows/Mac
Zoom Meeting Attendee Guidance Windows/Mac

For additional support, please refer to the emailed class confirmation or reminder emails sent from ASA prior to the start of the class.  You may also contact ASA at 800-272-8258 or email education@appraisers.org.

ASA's virtual platform includes two-way audio and video enabling instructors to keep participants engaged during the entire class session. Additional features provided within the online platform help ensure participants stay focused on the training throughout the event.

The number of virtual students in each class is at the discretion of ASA and the course instructor(s) to ensure an engaging and effective learning experience for all participants.

Registration may be completed online on ASA's website.  

Electronic handouts associated with each class are posted within the “Handouts” tab on ASA's website via “My ASA Courses”.  Electronic documents are NOT emailed to students due to their volume and size.  It is the responsibility of each student to download these materials prior to the class. Login to ASA's website and click on “My ASA Courses” to access these downloadable handouts. 

For further details on how to locate the class handouts, view our step-by-step guide. 

All exams must be proctored.  Students may take their exam at the conclusion of their virtual class, or, ASA now offers students the ability to take their exams online with an ASA Staff proctor during our new, monthly Open Exam Sessions.  Students may register for an upcoming session on ASA's website (look for ASAEXAM-ONL on the National Class Schedule page).  Students that choose to delay taking their exam, must take it within 21 days of the conclusion of their class. 

Students may also locate a local proctor and schedule a date and time with them to take a handwritten exam.  A downloadable Exam Request Form is available in the class handouts. If you utilize a local proctor, please complete the request form in its entirety and email it to education@appraisers.org. The turnaround time to process "local proctor" exam requests is approximately ten (10) business days.

ASA recommends all students complete their exams at the conclusion of their class or they may take their exam online with an ASA Staff Proctor during our new, monthly Open Exam Sessions.  Students may register for an upcoming session on ASA's website (look for ASAEXAM-ONL on the National Class Schedule page).  Students that choose an open exam session must take their exam within 21 days of the conclusion of their class.  

If a student chooses to use a local proctor and take a handwritten exam, they have the option of expediting the sending of exam materials to the local proctor within five (5) business days for an additional $50 fee. See the Exam Request Form provided with your class materials for further guidance. Following the completion of the course exam and its return to ASA Headquarters for grading, students may expect to receive their grades within 1-2 weeks.

ASA recommends all students complete their exams at the conclusion of their class or they may take their exam online with an ASA Staff Proctor during our new, monthly Open Exam Sessions.  Students may register for an upcoming session on ASA's website (look for ASAEXAM-ONL on the National Class Schedule page).  Students that choose an open exam session must take their exam within 21 days of the conclusion of their class.  

If a student chooses to use a local proctor and take a handwritten exam, please refer to Proctor Requirements under the National Course Policies for information on who is eligible to serve as an exam proctor.

Please refer to the course specific student handout and/or the Retake Examinations policy under the National Course Policies.